Experience

From IT support in 2023 to leading the IT department at Route2Uni, while running a CRM and compliance build for a UK care provider.

  • 4roles since 2023
  • 100%security compliance at Route2Uni
  • 40%less manual reporting
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Hemraj working on a laptop in a navy blazer
On the job
Experience

Career
Journey

From IT support in 2023 to leading the IT department at Route2Uni in 2026, while running a CRM and compliance build for a UK care provider.

4roles
50+staff supported
2countries: Nepal & UK
View resume
  1. Jul 2026 —
    Present

    Project Manager, CRM & Full-Stack Development CURRENT

    Dreams Care Homes · Newport, Wales, UK · Hybrid
    • Lead the technical roadmap and full-stack build of a bespoke CRM and staff-compliance portal for a UK domiciliary care agency, using Next.js 14, TypeScript and Tailwind CSS.
    • Designed the backend data and access layer on Firebase (Auth, Firestore, Storage) with role-based security rules, as the base for a planned move to NestJS and PostgreSQL.
    • Run delivery end to end, from requirements and sprint planning to reporting for UK leadership, coordinating a distributed team.
    • Rebuilt the portal UI on a production-grade design system with real-time interactive components.
    Next.js 14TypeScriptTailwind CSSFirebaseAgile delivery
  2. Feb 2026 —
    Present

    Head of Information Technology CURRENT

    Route2Uni International Group · Kathmandu · On-site
    Visit ↗
    • Lead the IT department, setting infrastructure strategy and cloud operations for 50+ staff.
    • Lead the full-stack rebuild of the core CRM, with a 10-phase migration onto Next.js, NestJS, PostgreSQL, Prisma, Redis and BullMQ on AWS.
    • Administer AWS (EC2, S3, IAM, VPC, CloudWatch) and enforce RBAC and MFA, reaching 100% compliance with internal security standards.
    • Manage 30+ university partner-portal integrations at 99%+ uptime.
    • Built internal tools: Hajiri (HR & attendance), TaskTrack, partner bulk messaging, the university directory and a mock Pre-CAS interview.
    Next.jsNestJSPostgreSQLPrismaRedis · BullMQAWSRBAC · MFA
  3. Feb 2025 —
    Jan 2026

    IT Officer, UK Team and Nepal Team

    Route2Uni International Group · Kathmandu
    • Ran CRM operations and application workflows for the UK team across 40+ UK university partner integrations.
    • Built automated reporting dashboards that cut manual reporting effort by 40%.
    • Coordinated student support, admissions and infrastructure teams, cutting average ticket resolution time by 25%.
    • L1/L2 support across the organisation with sub-2-hour SLA response times.
    CRM operationsDashboardsWorkflow automationHelpdesk
  4. Feb 2023 —
    Jan 2024

    IT Support Specialist

    Percoid IT Solutions · Lalitpur
    • L1/L2 helpdesk for 100+ users with a 95% first-call resolution rate and all SLA targets met.
    • Deployed Windows 10/11 endpoints; administered Windows Server and Active Directory, user lifecycle and Group Policy.
    • Restructured the IT asset inventory, improving tracking accuracy by 25%.
    Windows ServerActive DirectoryGroup PolicyHelpdesk
Toolkit

Skills I use at work

View resume

Languages

TypeScriptJavaScriptPythonJavaSQLSwiftC#C++

Frontend

ReactNext.jsTailwind CSSHTML5CSS3Responsive UI/UX

Backend & APIs

Node.jsNestJSExpressFastAPIDjangoREST APIsPrisma ORMRedisBullMQRBACAuth

Databases

PostgreSQLMySQLMongoDBFirebase / Firestore

Cloud & DevOps

AWS EC2S3IAMVPCCloudWatchRoute 53AzureGoogle CloudDockerKubernetesCI/CDGitVercelLinux

Systems & practices

CRM architectureSystem designWorkflow automationAPI integrationAgile deliveryData governanceMFA & security policy

Mobile

iOS (Swift)Mobile API integration

IT operations

Windows ServerActive DirectoryGroup PolicyMicrosoft 365Google WorkspacecPanel & WHMITSM / Helpdesk
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