Work History
Career Experience
IT Officer & Cloud Infrastructure Specialist with 3.5+ years building robust systems, managing SaaS platforms, and delivering sub-2hr support — across Kathmandu's most demanding tech environments.
Available for hire
0
Years Experience
0
Sites Deployed
0
Users Supported
99%+
Uptime Maintained
01
Work Experience
IT Officer
● Current
- Administer cloud-based CRM and SaaS platforms for 50+ staff, enforcing RBAC, MFA, and data governance policies — maintaining 100% compliance with internal security standards.RBACMFA100% Compliance
- Manage university partner portals and integration workflows, ensuring real-time data accuracy across 30+ partner institutions.30+ Partners
- Built operational and student-progress reporting dashboards for leadership, reducing manual reporting overhead by 40%.–40% Overhead
- Coordinated IT workflows across student support, admissions, and infrastructure teams — cutting average ticket resolution time by 25%.–25% TTR
- Provide L1/L2 technical support for all staff, maintaining sub-2-hour SLA in a high-throughput consultancy environment.Sub-2hr SLA
IT Officer
Past
- Owned full-lifecycle CRM administration for 50+ users — data entry standards, system integrity checks, and user access governance — reducing data discrepancies by 35%.–35% Discrepancies
- Enforced data verification and quality assurance workflows, achieving full compliance with internal governance standards across all active records.
- Automated operational and performance reporting for management, saving an estimated 6 hours of manual effort per week.6 hrs/wk saved
- Managed client and partner portals — ensuring content accuracy, access control, and consistent uptime for internal and external stakeholders.98%+ Uptime
IT Support Specialist
Past
- Delivered L1/L2 helpdesk support to 100+ users across hardware, software, OS, and network issues — achieving a 95% first-call resolution rate while meeting all SLA targets.95% FCR
- Deployed and maintained Windows 10/11 endpoints; managed OS patching, software distribution, and system hardening for endpoint security compliance.Windows Server
- Administered Windows Server and Active Directory — user lifecycle management, Group Policy configuration, and access provisioning/de-provisioning.ADGPO
- Overhauled IT asset inventory and hardware lifecycle documentation, improving asset tracking accuracy by 25% and reducing procurement delays.+25% Accuracy
- Supported Google Workspace and Microsoft 365 tenant administration: onboarding, license assignments, permissions, and email security configurations.M365GWS
Web & Hosting Specialist
⟳ Ongoing
- Deployed and managed 50+ client websites across AWS EC2, cPanel, and Hostinger — maintaining uptime SLAs and resolving hosting incidents within agreed windows.AWS EC250+ Sites
- Managed end-to-end DNS and domain operations: A/CNAME/MX/TXT records, SPF/DKIM/DMARC, and SSL/TLS certificate lifecycle.DNSSSL/TLS
- Hardened WordPress sites against XSS, brute-force, and injection attacks; ran plugin audits and automated security scans.Security
- Executed site migrations and backup automation with restoration drills, achieving average page load times under 2 seconds.<2s Load
02
Technical Skills
Cloud
AWS EC2IAMS3VPCCloudWatchAzureGCP
SaaS Admin
Google WorkspaceM365ExchangeTeamsSharePointIntune
OS & Servers
Windows ServerUbuntuCentOSActive DirectoryGPO
Networking
TCP/IPDNSDHCPVPNFirewallVLANs
Security
RBACMFAEndpoint Sec.HardeningVuln Mgmt
Web & Hosting
WordPresscPanelSSL/TLSDNS MgmtReactNode.js
Scripting
BashPowerShellPythonTask Scheduling
IT Ops
ITILHelpdesk L1/L2Incident MgmtBackup & DRSLA
03
Education
Bachelor of Information Technology (B.I.T)
JMC College · Bagmati Pradesh University · Kathmandu, Nepal
2023 – Jun 2026
Higher Secondary Certificate (+2) — Computer Science
Sodsha Devi School · National Examination Board · Kathmandu, Nepal
Completed 2022
School Leaving Certificate (SLC)
Manakamana Maavi Secondary School · NEB · Achham, Nepal
Completed 2019
04
Certifications
AWS Certified Cloud Practitioner
⟳ In Progress — Expected 2025
Linux Administration Fundamentals
✓ Completed
Google Workspace Administrator
✓ Hands-On Proficiency
Microsoft 365 Administration
✓ Hands-On Proficiency