Hemraj Adhikari

Full-Stack Developer · Backend & CRM Systems · Cloud

Full-stack developmentBackend & CRM systemsCloud (AWS)Technical leadership

01 / Professional summary

Full-Stack Developer with 2+ years of experience building and running backend-heavy CRM platforms and cloud infrastructure. Architects Node.js, NestJS and Next.js systems on PostgreSQL, Firebase and MongoDB, exposed through RESTful APIs, and administers AWS (EC2, S3, IAM, VPC, CloudWatch). Currently leads the CRM platform rebuild at Route2Uni International Group (50+ staff, 30+ partner integrations) and a CRM and compliance portal for Dreams Care Homes (UK), delivering as both engineer and technical lead.

02 / Technical skills

Languages

TypeScript · JavaScript · Python · Java · SQL · Swift · C# · C++

Frontend

React · Next.js · Tailwind CSS · HTML5 · CSS3 · responsive UI/UX design

Backend & APIs

Node.js · NestJS · Express · FastAPI · Django · REST API design · Prisma ORM · Redis · BullMQ · RBAC · authentication & authorization

Databases

PostgreSQL · MySQL · MongoDB · Firebase / Firestore

Cloud & DevOps

AWS (EC2, S3, IAM, VPC, CloudWatch, Route 53) · Azure · Google Cloud · Docker · Kubernetes · CI/CD · Git · GitHub · Vercel · Linux

Systems & practices

CRM architecture · system design · workflow automation · API integration · Agile delivery · data governance · MFA & security policy · technical project leadership

Mobile

iOS development (Swift) · mobile API integration

IT operations

Windows Server · Active Directory · Group Policy · Microsoft 365 · Google Workspace · cPanel & WHM · ITSM / helpdesk

03 / Professional experience

Project Manager, CRM & Full-Stack Development · Dreams Care Homes, Newport, Wales, UK (hybrid)

Jul 2026 – Present

Lead the technical roadmap and full-stack build of a bespoke CRM and staff-compliance portal for a UK domiciliary care agency, using Next.js 14, TypeScript and Tailwind CSS.
Designed the backend data and access layer on Firebase (Auth, Firestore, Storage) with role-based security rules, as the foundation for a planned migration to NestJS and PostgreSQL.
Run delivery end to end, from requirements gathering and sprint planning to stakeholder reporting for UK leadership, coordinating a distributed team.
Rebuilt the portal UI/UX on a production-grade design system with real-time interactive components, improving usability.

Head of Information Technology Department · Route2Uni International Group, Kathmandu (on-site)

Feb 2026 – Present

Lead the IT department, setting infrastructure strategy and cloud operations for 50+ staff.
Lead the full-stack rebuild of the core CRM platform, with a 10-phase migration roadmap onto Next.js, NestJS, PostgreSQL, Prisma, Redis and BullMQ, deployed on AWS.
Administer AWS (EC2, S3, IAM, VPC, CloudWatch) and enforce RBAC and MFA policies, reaching 100% compliance with internal security standards.
Manage 30+ university partner-portal integrations, sustaining 99%+ uptime and real-time data accuracy across partner workflows.

IT Officer, UK Team and Nepal Team · Route2Uni International Group, Kathmandu

Feb 2025 – Jan 2026

Administered CRM operations and application workflows for the UK team, keeping data accurate across 40+ UK university partner integrations.
Built automated reporting dashboards with scripting and workflow automation, cutting manual reporting effort by 40%.
Coordinated student support, admissions and infrastructure teams, reducing average ticket resolution time by 25%.
Delivered L1/L2 technical support organisation-wide with sub-2-hour SLA response times.

IT Support Specialist · Percoid IT Solutions, Lalitpur

Feb 2023 – Jan 2024

Delivered L1/L2 helpdesk support to 100+ users across hardware, software and network domains, with a 95% first-call resolution rate and all SLA targets met.
Deployed and maintained Windows 10/11 endpoints and administered Windows Server and Active Directory, including user lifecycle management and Group Policy.
Restructured IT asset inventory and hardware lifecycle documentation, improving tracking accuracy by 25% and reducing procurement delays.

04 / Selected projects

Route2Uni CRMStudent pipeline CRM, 50+ staff · rebuild on Next.js, NestJS, PostgreSQL

Dreams Care Homes CRMStaff compliance: right to work, visas, DBS · Next.js, Firebase

Hajiri HR & AttendanceAttendance, leave and approvals with Nepali dates · Firebase

Kaam KhojFree job app for daily-wage workers, Nepali-first · PWA

SlotlyBooking app and web app for any business

Partner Bulk MessagingWhatsApp and email outreach for the B2B team

05 / Education

BSc Computer Science and Information Technology 2023 – Present
Model Institute of Technology (Kathmandu Model)
Bachelor of Information Technology (BIT) 2024 – Present
Janamaitri Multiple Campus, Bagmati Pradesh University
Higher Secondary (+2), Computer Science 2022
Sodsha Devi School, NEB

06 / Certifications

IBM Full Stack Software Developer Oct 2026
Google Project Management Sep 2026
Google AI Essentials Sep 2026
Google Advanced Data Analytics Aug 2026
Google Cybersecurity Aug 2026
IBM AI Developer Aug 2026
Google AI Jul 2026
cPanel & WHM Administration Dec 2025
Hardware Maintenance and Networking, D/T Solution 2023
50+ Coursera courses, incl. AI for App Building, Automate Cybersecurity Tasks with Python, Foundations of Business Intelligence, Agile Project Management and Crash Course on Python